Grand Oasis Palm, Cancun ∞ Discover spa retreats, reviews & deals for 2025

Book with us and save

up to 10%

compared to Booking.com

Key details

About Resort

Boulevard Kukulcan Km 4.5 Zona Hotelera, Cancun, Mexico, 77500

View all

Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Standard Limited View Room

Max:

3 persons

305 sq. feet

Bed options:

2 Double beds

Shower

Air conditioning

room details

Check Prices

Superior

Max:

3 persons

305 sq. feet

Bed options:

1 King-size bed

Lake view

Shower

Air conditioning

room details

Check Prices

Grand Family Suite

Max:

4 persons

680 sq. feet

Bed options:

1 King-size bed

Lake view

Shower

Balcony

room details

Check Prices

Show all roomsLess

Price and Room Availability Calendar

Check availability and prices for your dates now!

Getting around

Explore a range of transportation options for your spa getaway

City Centre

Cancun 4.0 mi

Airports

Isla Mujeres (ISJ) 13.2 mi

Cancun (CUN) 13.5 mi

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Fun for Kids!

“During our stay, we loved the superb children's amenities. My kids enjoyed hours of fun in the dedicated kids' club, where the staff went above and beyond, keeping them entertained with various activities. The animations and character performances, especially from the wonderful entertainers, created lovely memories for my family!” view full review

Amazing Dining Options!

“I was genuinely impressed by the dining experience at the Grand Oasis Palm. The restaurants offered a wide variety of delicious food, particularly at Los Agaves and Cocoa. Each meal was a good surprise. I must give a special shoutout to the Japanese restaurant Akeru for their fantastic all-you-can-eat breaded shrimp!” view full review

Exciting Entertainment!

“The entertainment choices were fantastic! We attended a well-crafted Michael Jackson tribute show that was truly a highlight of our trip. The mariachi band and the contemporary violin concert added a cultural touch, making our evenings lively and enjoyable. The kids also loved the balloon animal creations!” view full review

Great Fitness Facilities!

“I enjoyed using the fitness facilities during our stay. The gym had a great variety of equipment, and I loved that it was relatively quiet, allowing me to focus on my workout. It’s such a bonus that my kids can have fun while I keep up with my fitness regime.” view full review

General

Non-smoking rooms
Paid Wi-Fi
Free parking
Safe deposit box
24-hour reception
No pets allowed
24-hour security
Luggage storage
Private beach
Lift
Coffee shop
Smoke detectors
Fire extinguishers
Key card access

Sports & Fitness

Fitness centre
Billiard tables
Aerobics

Services

Laundry
Tours/Ticket assistance
Welcome drink

Dining

Restaurant
Snack bar
Bar/ Lounge area

Business

Meeting/ Banquet facilities
Fax/Photocopying

Children

Babysitting/Child services
Children's buffet
Board games
Children's pool
Children's play area
Kids club

Spa & Leisure

Outdoor swimming pool
Beach access
Beach umbrellas
Sun loungers
Live entertainment
Garden area
Spa & wellness centre
Sauna
Jacuzzi
Massage

Room features

Air conditioning
Mini-bar
Soundproofed rooms
Garden furniture
Tea and coffee facilities

Bathroom

Free toiletries

Media

Flat-screen TV
AM/FM alarm clock

Location

Boulevard Kukulcan Km 4.5 Zona Hotelera, Cancun, Mexico, 77500

Map view

street view

Boulevard Kukulcan Km 4.5 Zona Hotelera, Cancun, Mexico, 77500

City landmarks

Beach

Playa Langosta

2300 ft

Church

Parroquia de Cristo Resucitado

1.0 mi

Blvd. Kukulkan 5. 5 Playa Langosta

Float Fun Cancun

2500 ft

Beach

Playa Tortugas

2900 ft

CancunMexico

El Eden Ecological Reserve

1.1 mi

Harbour

Aquatours Cancun

1.1 mi

Monumento a los Ninos Heroes

1.1 mi

Andiani Travel Group

1.1 mi

Kukulcan Boulevard

Playa Tortuga Ferry Terminal

1.1 mi

Marina Adventure Bay

Bungee in Cancun

1.2 mi

Blvd. Kukulkan k.m. 3.5

Sail Away Cancun

1.2 mi

Beach

Playa Las Perlas

1.4 mi

Av. Bonampak

Malecon Tajamar

1.8 mi

Market

Mercado 28

3.3 mi

Kukulcan Boulevard

Club De Playa

1.6 mi

Night club

Barezzito Puerto Cancun

1.9 mi

Blvd. Kukulcan Km 9

Cancun Convention Center

2.6 mi

Cnr Avs Bonampak & Sayil Bullring SM 4A Lote 1

Plaza de Toros Cancun

2.3 mi

Night club

Coco Bongo

2.6 mi

Mall

Malecon Americas Cancun

2.3 mi

Golf Course

Puerto Cancun

2.3 mi

Event hall

B2B Center Cancun

2.2 mi

Night club

ANTIQUE Puerto Cancun

2.3 mi

Store

Superama Bonampak

2.4 mi

Calle Fuego #2

Amigos de Sian Ka'an

2.4 mi

Aquarium

Interactive Aquarium

2.7 mi

Av. Tulum Esquina Contoy Edificio Plaza Mayaland Local 1

CrossFit Revolver Cancun

2.5 mi

Nearby

Blvd. Kukulcan Km 4.5 Terminal Playa Linda Hotel Zone

Scenic Tower Cancun

700 ft

Blvd. Kukulcan km.5

Galeon Capitan Hook

100 ft

Blvd. Kukulcan Km. 4.5

Jardin del arte

2000 ft

Restaurants

Maki Taco

500 ft

Boulevard Kukulcan Km 4.5 Zona Hotelera

The White Box

600 ft

Hotel Grand Oasis Cancun Km. 16. 5

Sirenas Raw Bar

1400 ft

Blvd. Kukulcan Km. 4.5

Fontina

4500 ft

Boulevard Kukulkan

Reviews and Ratings <br />

Feedback from previous guests about their experience.

56%

loved the resort and would return for another relaxing stay

5.6/10

Guest rating

Rooms

5.0

Location

6.8

Service

6.2

Dining

5.0

Marion

United Kingdom, February 2025

7.2/10

We had a wonderful stay at Oasis Palm, where the beautiful environment is complemented by an attentive staff. The rooms were clean and comfortable, though we encountered a few minor maintenance issues. Dining options were varied, but some of the specialty restaurants could be improved. Overall, it was a great experience, although the beach wasn’t as amazing as we had hoped.

Rooms

7.0

The rooms were generally clean and comfortable, but I faced a bit of an issue with the door alignment, making it difficult to open and close. The bathroom amenities, including the toilet's flushing mechanism, could use some improvement. Despite these minor issues, it offered a lovely view.

Service

8.0

While initial interactions at the front desk weren’t the best, the staff throughout the resort more than made up for it with their attentiveness and positive attitude. I appreciated the service from the restaurant staff, especially Gabrielle in the Cafe.

Location

7.0

Oasis Palm is situated conveniently near the beach, although the nearby construction was a bit distracting. The hotel's proximity to various amenities is a plus, though I found the dining reservation process cumbersome.

Dining

7.0

The variety of dining options was impressive, with different foods served daily, but some meals left much to be desired. The specialty restaurants had good meals but didn't always satisfy my appetite like the buffets did.

Facilities

7.0

The pool area was enjoyable, and the beach had its moments, but I expected a bit more in terms of beach quality. Overall, facility maintenance seemed to be a work in progress.

Liam

United Kingdom, January 2025

5.0/10

I had a pretty disappointing experience at this resort. The rooms were old and in need of repairs, and the dining options were mediocre at best. On the plus side, I appreciated the attentive service from some staff members and the quality of the spa. However, I wouldn't recommend staying here based on the numerous issues we faced during our visit.

Rooms

5.0

The rooms were very old and had several maintenance issues. We faced problems with the air conditioning and some rooms even had a persistent smell.

Service

6.0

While some staff were friendly and eager to help, the service in general was lacking, especially with maintenance requests that went unanswered.

Location

5.0

The resort is not ideally located for convenience; you often have to go next door for better facilities and entertainment.

Dining

5.0

Dining was quite disappointing with limited options and repetitive menu items. I found the food to be uninspired and of low quality.

Facilities

5.0

Facilities seemed to be poorly maintained, which detracted from the overall experience. The heating in the elevators was uncomfortable.

Eva

United Kingdom, November 2024

5.0/10

My experience at this hotel was quite frustrating, marked by poor service during check-in and unexpected fees that felt like a rip-off. While the beach was nice and the wait staff were genuinely attentive, the rooms left much to be desired – they were outdated and not suitable for families. Additionally, the dining options were limited, with long waits and food that was often lukewarm. Overall, I don’t think it’s worth the hype and would caution others to do their research.

Rooms

5.0

The rooms were old, tiny, and had a noticeable smell, making them far from comfortable, especially for families.

Service

5.0

Service was generally lacking; the check-in process was slow and the front desk staff were not very friendly.

Location

6.0

The beach was nice and close to the hotel, but the hotel itself felt crowded and cramped.

Dining

5.0

Dining was disappointing, with long queues for meals, and the food quality didn’t meet expectations.

Facilities

5.0

Facilities were minimal, and while the beach area was maintained, the pool felt cramped and didn’t provide a relaxing atmosphere.

Nicholas

United Kingdom, November 2024

7.6/10

I had a pleasant stay overall with a beautiful beach and excellent pool facilities for my toddler. The staff's hospitality was the highlight of my trip, with particular shoutouts to Arturo and Antonio for their exceptional service. On the downside, the dining options could use improvement, especially during lunch and dinner, and the need to pay for Wi-Fi was quite inconvenient.

Rooms

7.0

The rooms were acceptable, though a bit outdated. They were clean and had everything we needed, but were not particularly spacious.

Service

8.0

Service was generally good; most staff were friendly and attentive. However, I sometimes found it slow, especially when the restaurant was busy.

Location

9.0

The hotel has an amazing location right on the beach, with easy access to transportation for exploring the area, although the bus stop doesn’t have a ramp for pushchairs.

Dining

5.0

Dining experiences varied; while breakfast was decent, I found lunch and dinner at the buffet less appealing and often served at a lukewarm temperature.

Facilities

9.0

The facilities, especially the pools, were great for families. The kids' club was a highlight for my toddler, and the beautiful beach was perfect for relaxing.

Jennifer

United Kingdom, September 2024

5.0/10

My stay at the hotel had some good points, like the beach and pool that are great for families, along with some friendly staff, especially in the dining areas. However, my experience was overshadowed by accessibility issues and frustrating service during meals. The location is convenient for reaching the ferry to Isla Mujeres, but the food quality and room conditions were disappointing overall.

Rooms

5.0

The rooms felt quite cramped with insufficient storage and the sea view room lacked a balcony. We had flooding issues after a storm, which was unacceptable.

Service

5.0

While some staff members were friendly, I encountered a lack of assistance at the front desk and issues with restaurant reservations being poorly managed.

Location

7.0

The hotel is conveniently located next to the ferry terminal for Isla Mujeres, but it's not ideal for those with mobility issues due to several accessibility concerns.

Dining

5.0

Food quality was disappointing; the buffet was often cold and unappetizing, and the reservation system for the restaurants was frustrating.

Facilities

6.0

The pool and beach facilities were well-maintained, but there were construction noises that detracted from the overall relaxation experience.